Terms and Conditions



1.1 These Website Terms and Conditions (T&Cs), which include any Policies on the Tsoelopele Industrial Supplies (Pty) Ltd’s website (“we”, “us” and “our”), apply to the ordering, sale and delivery of goods and services, access to the information and use of this Website by Customers (“you”, or “your”).

1.2 By using this Website you are bound by and agree to these T&Cs, which we may change without notice from time to time. If you do not agree to any of the T&Cs you should not continue to use the Website.

1.3 When placing an online order, a user profile will be created for you, which will serve as consent to and acceptance of our T&Cs and Privacy Policy.

1.4 These Terms and Conditions are important and should be carefully noted as they contain provisions which, within the limits of the Consumer Protection Act, may limit Tsoelopele Industrial Supplies (Pty) Ltd’s risk or liability, create risk or liability for you as a consumer, may compel you to indemnify Tsoelopele Industrial Supplies (Pty) Ltd and serves as an acknowledgement by you of any fact.

1.5 Should you not understand any of the contents of these T&Cs, you are advised to contact us to assist with further explanation of the T&Cs before accepting them.


2.1 “Apps” means any online application software that is provided by Tsoelopele Industrial Supplies (Pty) Ltd that you install or download from an online application store and access via a mobile device, including any smartphone and/or tablet device.

2.2 “Customer” means any natural or juristic person who enters or intends entering into an electronic transaction with Tsoelopele Industrial Supplies (Pty) Ltd as the user of the goods or services offered by Tsoelopele Industrial Supplies (Pty) Ltd;

2.3 “Items” means the Product/s selected by the Consumer for purchase when placing and Order on our Website.

2.4 “Order” means the online request/instruction by you to purchase Items from our website.

2.5 “Policies” means the various Tsoelopele Industrial Supplies (Pty) Ltd policies contained in or referred to herein and on our Website, including frequently asked questions (“FAQs”) and product information, which form part of these Terms and Conditions and which may be updated from time to time;

2.6 “Products” means all products or services displayed for sale on our website and delivery.

2.7 “Website” means our online store, which can be accessed at (www.tsoelopeleindustrialsupplies.com).

2.8 “Working Days” means between 08h00 and 17h00 Monday to Friday, excluding Saturdays, Sundays and statutory public holidays in the Republic of South Africa.


3.1 Tsoelopele Industrial Supplies (Pty) Ltd is active on various social media platforms from time to time.

3.2 You agree to use the Website for lawful purposes only. Without derogating from the generality of the foregoing, if you should choose to access or use this Website from locations other than the Republic of South Africa, you do so at your own initiative and you are responsible for compliance with applicable local laws.

3.3 You are prohibited from posting or transmitting, by means of reviews, comments, suggestions, ideas, questions or other information through the Website and Social Media Platforms, any content which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane or hateful, or racially, ethnically or otherwise objectionable content of any kind, which content includes but is not limited to:

3.3.1 any content that may fall within the scope of Section 9 of the Constitution of the Republic of South Africa, which prohibits discrimination on the grounds of, inter alia, race, sex, gender, marital status, religion; or

3.3.2 any content that encourages conduct that would constitute a criminal offence or give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law; or

3.3.3 any content that constitutes an invasion of privacy; or

3.3.4 any content that is an infringement of any intellectual property right; or

3.3.5 4any content that contains software viruses; or

3.3.6 any content that constitutes a political statement, commercial solicitation, or “Spam”.

3.4 Although we do not purport to review (nor are we under any obligation to review) any submitted content, we reserve the right to remove any content from the Website and Social Media Platforms where we deem such content, in its sole and absolute discretion, to be an infringement of Clause 4 or harmful in anyway whatsoever. Should you place on or submit to the Website or Social Media Platforms any such harmful content, or should you breach any clause in these T&Cs, we may immediately terminate and/or suspend your access to all or parts of the Website or Social Medial Platforms, without any further notice to you.

3.5 The following activities on or through the Website and Social Media Platforms are expressly prohibited:

3.5.1 any non-personal or commercial use of any robot, spider, other automatic device or technology, or manual process to monitor or copy portions of the Website or Social Media Platforms or the content contained thereon, without the prior written authority of Tsoelopele Industrial Supplies (Pty) Ltd; and

3.5.2 the collection or use of any listings, descriptions, and/or price lists from the Website or Social Media Platforms for the benefit of a competing merchant that supplies products comparable to those offered on the Website; and

3.5.3 any use or action that imposes an unreasonable or disproportionately large load of traffic on the Website or Social Media Platforms, or otherwise interferes with the proper and timely functioning of the Website of Social Media Platforms;

3.5.4 any attempt to gain unauthorised access to the Website or its related systems or networks;

3.5.5 accessing the Website for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purpose; and

3.5.6 the reverse engineering or decompiling of the Website to (without limitation); (i) build a competitive product or service; (ii) build a product using similar ideas, features, functions or graphics of the Service; (iii) copy any ideas, features, functions or graphics of the Website.

3.6 When you register on the Website, you will be required to provide certain access details, including a username and a password. You are responsible for maintaining the confidentiality and security of your Username and Password for access to the Website and you accept full liability for all activities that occur on or involves the Website under your Username. You may not:

3.6.1 allow other people to use your Username and Password; or

3.6.2 impersonate another User or any third party; or

3.6.3 provide false information to gain access to the Website.

3.7 You also warrant your identity (in other words, you are who you say who you are), and that you can prove your identity should we require you to do so.

3.8 Although reasonable steps have been taken to ensure the accuracy and completeness of the contents, data and information on this Website, there may be instances where such information proves inaccurate or incomplete. Before making any decision or taking any action which might affect you or your business, you should take all reasonable steps to ensure and verify the accuracy of the contents, data and information obtained from this Website, especially if certain information appears to be inaccurate, particularly product pricing and promotional content.

3.9 Without limiting the generality of the foregoing, this Website could include technical, typographical or other inaccuracies and you are urged to contact your own professional advisors to confirm all information contained on this Website prior to placing reliance thereon. Changes are periodically made to the information herein and these changes will be incorporated in new editions of this Website.


4.1 You will be required to provide certain information, in order to purchase Products that are displayed on our website, which may include personal information. Please refer to our Privacy Policy on our website to view how we process and use your personal information.

4.2 Use of our website confirms your understanding and acceptance of these Terms and Conditions, and you will be bound by these T&C’s during all transactions relating to the purchase of Products from our website.

4.3 Prices displayed on our website are subject to change without notice. Prices will include VAT, where this is required by specific country legislation.

4.4 Orders placed may be declined or cancelled in the event of Products being out of stock, damaged Products, incorrect Product information, incorrectly displayed prices, and due to payment for Products not being received or payments not being authorised by Tsoelopele Industrial Supplies (Pty) Ltd. In this circumstance, if an order has been cancelled where credit card has been the method of payment the amount will automatically be refunded back to the credit card.

4.5 Although we make every effort to ensure stock availability, items might from time to time not be available. We will notify you as soon as we can if any Items Ordered are not available (this may take a few days, depending on the delivery and payment method method).

4.6 Once you have selected your payment method, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.


5.1 Payment is always subject to Tsoelopele Industrial Supplies (Pty) Ltd’s agreements with its bankers and the outsourced financial transactions service provider.

5.2 You may pay for your online orders and delivery costs using several payment options, dependent on the country you select on our Website, including where available: Credit or debit card and Instant EFTs.

5.3 We subscribe to high security and encryption standards allowing all Customers to shop with peace of mind. We have taken all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so.

5.4 When placing your order, and proving the required personal details, including your payment card details you warrant that you are authorised to make payment with the payment card and that there are enough funds available to pay for your order.

5.5 Please note that payment via EFT can take up to seventy-two (72) hours to reflect in our bank account, depending upon the bank that you use and available funds in your bank account.

5.6 If we have not received your payment within seventy-two (72) hours, your Order will not be accepted and will be automatically cancelled.

5.7 We regret that we do not accept cheques.

5.8 Once your payment has been received you will be issued with acknowledgement of payment and the delivery process will then commence.


6.1 All goods will be delivered via courier.

6.2 Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.

6.3 Where your order is placed successfully, our courier partner will deliver the goods to you as soon as reasonably possible. Delivery takes on average between 3 and 7 working days for “in stock” items. You will be notified of items not in stock and of an estimated delivery date. We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the goods. If you elect to cancel your order, we will reimburse you for the purchase price.

6.4 Tsoelopele Industrial Supplies (Pty) Ltd’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Tsoelopele Industrial Supplies (Pty) Ltd is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.


7.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.


8.1 No stock will be accepted back for credit if:

8.1.1 Our representative / management have not authorized the return. You will be issued with a Return Number if the return is approved.

8.1.2 The original invoice is older than 30 days.

8.1.3 The goods are not in a new condition.

8.2 Invoice numbers must be supplied when returning stock for credit and stock must be in the original undamaged packaging.

8.3 Any stock returned by transport will be for senders account unless the fault was made by Tsoelopele Industrial Supplies (Pty) Ltd

8.4 Machines returned for repair will not be credited or exchanged but will be repaired and returned to the customer (charged or under warranty).

8.5 All returns must be authorized before you return stock.


9.1 Tsoelopele Industrial Supplies (Pty) Ltd may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.

9.2 Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.


10.1 Insofar as this these T&Cs fall within the ambit of the Act, the following information is made available to you in respect of the supply of goods and/or services offered for sale, by way of an electronic transaction:

10.2 Goods and/or Services: The goods and/or services provided through the Website are various services which enable you to give instructions to us.

10.3 Complaints and Disputes:

10.3.1 We are bound by the Consumer Goods and Services Industry Code and are a participant in the Consumer Goods and Services Ombud Scheme. An electronic copy of the Code is available at http://www.cgso.org.za. If you have a complaint about the goods or services provided by us or require information regarding our internal complaints-handling process, please use the “Contact Us” service on the Website or you can contact us on 066 074 7344 (South Africa or send us an email at info@tsoelepele.com.

10.3.2 In the event of your complaint not being resolved to your reasonable satisfaction by us within 15 (fifteen) business days of having notified us or such extended period as agreed between us and yourself, you are entitled to approach the Consumer Goods and Services Ombud within a reasonable time, who will assist in resolving the dispute:

Website: http://www.cgso.org.za/

Sharecall: 0860 000 272

Email: info@cgso.org.za